We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return. Certain items are non-returnable, as described below.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition in which it was received, unless the return is due to a manufacturing defect or an error on our part. Proof of purchase may be required.
Return Shipping and Fees
All returns are subject to processing and handling fees, which vary depending on your original order. If you decide to cancel or return your order, you will be responsible for the cost of return shipping.
How to Start a Return
To begin a return, contact our customer service team to receive a return authorization number and a return-to address. Items sent back without an authorization number cannot be processed.
Phone: +1 888 497 2780, Monday to Friday, 8:30 a.m. to 5:30 p.m. EST
Email: hello@cleanandhit.com
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within seven (7) days of delivery. We may request photographs of the product and packaging to help evaluate your claim. If approved, we will provide instructions for replacement, repair, or refund at no additional cost.
Non-Returnable Items
The following items are not eligible for return:
-
Products that have been used or are no longer in their original condition;
-
Products that have been in direct contact with the body for health or hygiene reasons;
-
Customized or personalized products;
-
Gift cards;
-
Clearance or final sale items (where applicable).
Returned items must include all original accessories, manuals, promotional items, and packaging where reasonably possible.
All returned products are inspected upon receipt. We reserve the right to refuse returns that do not comply with this Refund Policy.
Refunds
Once you have returned the item, please contact our Customer Service team and share your return tracking number.
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Processing times vary by financial institution and typically take 5–7 business days after the refund has been issued.
Original shipping charges are non-refundable unless the return results from our error or a defective product.
Refunds will be issued only to the original payment method used for the purchase.
Any applicable processing and handling fees will be deducted from the refund amount.
Frequently Asked Questions
How long do I have to return an item?
You have 30 days from the date you receive your order to request a return. Some items are non-returnable for health and sanitary reasons.
How do I start a return?
Contact our customer service team by phone at +1 888 497 2780 (Monday to Friday, 8:30 a.m. to 5:30 p.m. EST) or by email at hello@cleanandhit.com to receive a return authorization number and return-to address before shipping anything back.
Who pays for return shipping?
You are responsible for the cost of return shipping if you cancel or return your order. For more information on our Shipping Policy, click here.
Are there any fees for returning an order?
Yes. All returns are subject to processing and handling fees, which vary depending on your original order.
When will I receive my refund?
Once we receive and inspect your returned item, we will notify you of your refund status. Approved refunds are issued to your original payment method, minus any applicable processing and handling fees.
Are any items non-returnable?
Yes. For health and sanitary reasons, we cannot accept any item that has been in direct contact with a person's body.