Shipment Processing Time
All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery. If there is a significant delay in shipping your order, we will notify you by email or phone.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase. Any applicable taxes and shipping fees are calculated at checkout.
Shipping Destinations and Delivery Time
We currently ship within the United States only. We do not offer international shipping at this time.
Once your order has been processed, delivery takes 3 to 7 business days. Total time from order to delivery is your processing time plus delivery time.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information. Clean and Hit is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping addresses provided at checkout.
Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a shipment confirmation email with your tracking number. Tracking information will become active within 24 hours.
Lost or Stolen Packages
Once an order has been delivered to the address provided and confirmed by the shipping carrier, Clean and Hit is not responsible for lost or stolen packages. If your package is lost in transit, please contact us so we can assist you in working with the shipping carrier.
Force Majeure / Carrier Delays
Delivery estimates are provided in good faith but are not guaranteed. Delivery times may be affected by weather, carrier delays, natural disasters, holidays, or other events beyond our reasonable control.
Frequently Asked Questions
How long does it take to process my order?
All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays, and processing may take a little longer during periods of high order volume. Orders placed after our daily processing cutoff time will be processed on the next business day.
How long will delivery take?
After your order is processed, delivery takes 3 to 7 business days. Including processing and delivery, most orders arrive within about 6 to 12 business days of being placed.
Do you ship internationally?
No. We currently ship within the United States only and do not offer international shipping at this time.
How will I know when my order has shipped?
Once your order ships, you will receive a shipment confirmation email with your tracking number. Tracking information becomes active within 24 hours.
Why is my tracking number not working yet?
Tracking information becomes active within 24 hours of your order shipping. If your tracking has not updated after that time, please allow a little longer for the carrier to scan the package.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 7 days of delivery. We may request photographs of the damaged item and packaging to assist in evaluating your claim. We will work with you and, where appropriate, the shipping carrier to resolve the issue.
Do you ship on weekends or holidays?
No. Orders are not shipped or delivered on weekends or holidays.